Reference

Legal Terms That Govern Your Account

Your use of BJ App is subject to these legal terms, which set out what we expect from you and what you can expect from us.

Jurisdiction-dependent accessAccount holder obligationsbKash, Nagad, Rocket coveredPolicy updated as neededContact us with any query
BJ App Legal Terms That Govern Your Account
DATA AND ACCOUNT SECURITY

How We Handle Your Account and Data

We collect only the information needed to run your account and process your payments through bKash, Nagad, and Rocket. Here is how we manage the four key areas of your policy relationship with us.

Data Retention

We retain account and transaction data for as long as your account is active and for a period after closure, in line with our internal policy and applicable legal obligations in eligible regions.

Cookie Use

We use functional and analytics cookies to keep your session active and understand how the platform performs on mobile. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected with OTP-based login verification tied to your registered mobile number. If you receive an OTP you did not request, contact support immediately and do not share the code.

Data Access Requests

You have the right to request a copy of the data we hold on your account, or to ask us to correct inaccurate information. Submit this request through our support email with your account ID.

LEGAL QUERIES CONTACT

How to Reach Us on Legal Matters

If something in these terms is unclear, or if you need to raise a legal or policy concern about your account, get in touch through the channels below. Our support team handles account-related legal queries including wallet verification issues, account suspension questions, and requests to review your data. Response times vary, but policy questions are typically escalated to the right team within one business day.

Team online

Live Chat Support

Start a live chat from your account dashboard for immediate help on account terms, wallet verification queries, or policy questions.

Email for Legal Queries

Send detailed legal or policy questions to our support email. Include your registered account ID and the specific clause or concern you are writing about.

In-App Help Centre

The Help Centre inside the BJ App mobile interface covers common legal and account questions, including how we handle wallet disputes and account closures.

Common Legal Questions Answered

These are the questions we hear most often about our terms, your rights, and how our policies work in practice.

These terms apply to anyone who opens an account and uses BJ App in a supported eligible region. Access depends on your local law, so confirm your eligibility before registering.

You are responsible for checking whether your local laws permit access. We do not confirm legality for specific locations — eligibility depends on your jurisdiction and the regions we currently support.

Raise a dispute through live chat or our support email with your account ID and the transaction reference. Our team reviews the wallet trail and responds with a resolution or follow-up request.

We collect your name, mobile number, and payment wallet details needed to verify your account and process bKash, Nagad, or Rocket transactions. We do not collect data beyond what is needed to run your account.

Email our support team with your registered account ID and a clear description of what you need. We will confirm receipt and process your request in line with our data policy timeframe.

Your account data is retained for a defined period after closure in line with our policy obligations. After that period, personal data is deleted or anonymised. Contact support if you want specifics on the timeline.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.